Repairs and alterations
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- Repairs and alterations
Did you know that most repairs around the home are actually pretty simple to fix without calling an engineer out? Our how-to guides talk you through simple checks and repairs you can do so that your fault is solved within minutes and hours rather than days and weeks. Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit.
Request a repair here or visit My Account to check on a repair.
If you are a Severn Vale customer to report a repair via your SVHS portal.
If you are a Merlin customer please report your repair through the form on the contact us page.
The guides below will help you to look after your home.
Home improvements
Home improvements
Request a change to your home and check when planned improvements will take place here.
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Which repairs are my responsibility?
Which repairs are my responsibility?
Find out which repairs we are responsible for.
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DIY and How-to guides
DIY and How-to guides
There are little checks and tweaks you can do which could save time when our engineer comes to visit.
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Condensation and mould
Condensation and mould
Prevent condensation and mould.
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Keeping your home safe
Keeping your home safe
Check out these useful tips.
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Winter heating
Winter heating
Find out how to heat your home efficiently, boiler breakdown help and prevention and what to do if you get frozen pipes.
Learn more