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Coronavirus - Tier system update

Please head to our Coronavirus FAQs for more information on our response to the announced Tier 5 national lockdown. [Updated 05/01/2021 at 22:37]


Currently, cutomers will NOT receive a confirmation or reminder text message when booking a repair. This is being fixed.

Did you know that most repairs around the home are actually pretty simple to fix without calling an engineer out? Our how-to guides talk you through simple checks and repairs you can do so that your fault is solved within minutes and hours rather than days and weeks. Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit.

Request a repair here or visit My Account to check on a repair.

If you are a legacy Merlin customer click here to report a repair.

If you are a legacy Severn Vale customer click here to report a repair.

The guides below will help you to look after your home.