Did you know that most repairs around the home are actually pretty simple to fix without calling an engineer out? Our how-to guides talk you through simple checks and repairs you can do so that your fault is solved within minutes and hours rather than days and weeks. Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit.

Request a repair here or visit My Account to check on a repair.

If you are a legacy Merlin customer click here to report a repair.

If you are a legacy Severn Vale customer click here to report a repair.

The guides below will help you to look after your home.

Home improvements

Home improvements

Request a change to your home and check when planned improvements will take place here.
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Which repairs are my responsibility?

Which repairs are my responsibility?

Find out which repairs we are responsible for.
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DIY and How-to guides

DIY and How-to guides

There are little checks and tweaks you can do which could save time when our engineer comes to visit.
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Condensation and mould

Condensation and mould

Prevent condensation and mould.
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Keeping your home safe

Keeping your home safe

Check out these useful tips.
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Winter heating

Winter heating

Find out how to heat your home efficiently, boiler breakdown help and prevention and what to do if you get frozen pipes.
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Tree repairs

Tree repairs

All you need to know about tree repairs.
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Fence repairs

Fence repairs

Which fence repairs are you responsible for?
Learn more

Pests

Pests

Find out who is responsible and how to remove them.
Learn more