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Coronavirus - Tier system update

After reviewing the government’s tier alert system announced on 26 November, we're pleased to tell you that there won't be any impact on delivering our services to customers with our current Covid-secure measures remaining in place. Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit. [Updated 27/11/2020 at 14:38pm] 

Booking a repair text message alerts

As part of getting Bromford future ready we're currently upgrading some of our systems. Unfortunately during this process customers will NOT receive a confirmation or reminder text message when booking a repair. This will be fixed as part of the process. We apologise for any inconvenience.


Did you know that most repairs around the home are actually pretty simple to fix without calling an engineer out? Our how-to guides talk you through simple checks and repairs you can do so that your fault is solved within minutes and hours rather than days and weeks. 

Request a repair here or visit My Account to check on a repair.

If you are a legacy Merlin customer click here to report a repair.

If you are a legacy Severn Vale customer click here to report a repair.

The guides below will help you to look after your home.