Use our live chat

Our live chat service is available 9am to 5pm on weekdays, excluding bank holidays. It covers a range of subjects, and it's really quick to get an answer to your question. Choose an option to start a chat:

Chat about lettings

If you have already applied for a home to rent, select this option to chat to our lettings team.

Chat about money

Talk to us about your rent or service charge, get an up-to-date balance, or ask another questions about money, payments or the cost of living.

Chat about anything else

Talk to our customer services team about any other questions you might have.

Report an emergency 

If there's a danger to life or property, call our emergency phone line 0330 1234 034. It's available 24/7.

Make a payment

The fastest way to make a payment is to use your online account.

You can also call us on 0330 1234 034.

Request a repair

The fastest way to report a repair is by using your online account.

You can also request a repair by calling us on 0330 1234 034 on weekdays from 8am to 6pm.

Contact your neighbourhood coach

Your neighbourhood coach is there to help you thrive in your home. Contact your neighbourhood coach if you've got questions about:

  • your tenancy agreement
  • your local community, including anti-social behaviour
  • making your home work better for you, if you have an illness or disability
  • moving home or leaving Bromford

Make a complaint

See the advice on our make a complaint page.