Our customer portal will be unavailable from 8am on Monday 14 October until 8am Monday 21 October due to maintenance of our systems.
Customer policies
Our policies inform how we work and our responsibilities to our customers and partners.
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Anti-social behaviour policy
File type PDF -
Complaints policy
File type PDF -
Customer engagement strategy
File type PDF -
Customer alterations policy
File type PDF -
Hate crime policy
File type PDF -
Pest control policy
File type PDF -
Responsive repairs policy
File type PDF -
Tenure policy
File type PDF -
Vulnerability and inclusive services policy
File type PDF -
Lettings policy
File type PDF
Health and safety policies
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Asbestos management policy
File type PDF -
Electrical safety policy
File type PDF -
Fire safety policy
File type PDF -
Gas safety policy
File type PDF -
Lifting equipment safety policy
File type PDF -
Water safety policy
File type PDF
Business and governance policies
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Anti-bribery and corruption policy
File type PDF -
Local cooperation policy
File type PDF -
Probity policy
File type PDF -
Whistleblowing policy
File type PDF