Due to significant demand, Customer Alterations are pausing new applications until Wednesday 16 September, if this relates to Home Ownership or Shared Ownership, these will proceed as normal.

Our policies set out how we work and what you can expect from us. They help us deliver consistent, high-quality services and explain our responsibilities to you as a customer.

Our policies are changing

Bromford, Flagship and LiveWest (BFL) have merged. We’re reviewing our policies and bringing them together so we have one set of policies across BFL. You may see some policies change or be replaced while this work is underway. We’ll keep this page updated as new BFL policies are published.

Customer policies

Policies that inform how we work and our responsibilities to our customers and partners.

Health and safety policies

Business and governance policies

Want to have your say on our policies?  

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