Watch out for open windows. Always use window restrictors where fitted, never leave windows wide open and unattended, and remember to close windows when you go out. Read our summer safety advice.

Our policies set out how we work and what you can expect from us. They help us deliver consistent, high-quality services and explain our responsibilities to you as a customer.

Customer policies

Policies that inform how we work and our responsibilities to our customers and partners.

Health and safety policies

Business and governance policies

Want to have your say on our policies?  

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A bromford neighbourhood coach talking to a customer in a communal area in front of some flats