Watch out for open windows. Always use window restrictors where fitted, never leave windows wide open and unattended, and remember to close windows when you go out. Read our summer safety advice.

There’s lots of information throughout this website about this, but on this page you’ll find more about our legal structure, committees, key regulators and contacts. We’ve also published a link to all our customer policies and details of the data we publish.

In this section you'll also find our legal structure, regulators and contacts.

  • Service standards

    Our service standards set out our responsibilities and what you can expect from our services.

    Learn about our service standards

  • Policies

    View or download copies of the policies that set out how we work.

    View or download our policies

  • Leadership

    Learn about our executive team and board members who are accountable for the services we deliver and dedicated to providing safe, warm homes for our customers.

    Meet our leadership

  • Legal information

    Read about our legal structure, regulators and the trading names we use.

    View our legal information

  • Privacy notices

    View the privacy notices that set out how we manage and use data.

    Read our privacy notices