Our customer portal will be unavailable from 8am on Monday 14 October until 8am Monday 21 October due to maintenance of our systems. 

At the heart of every thriving community are the people who live there.

Our neighbourhood coaches are there to support you and your neighbours in making the most of your skills, connecting with local resources, and building a friendly, resilient neighbourhood.

What your neighbourhood coach does

They'll deal with any tenancy related questions, as well as help you deal with any problems in your local area, or with your neighbours.

Your neighbourhood coach is more than just someone who helps with housing though, they’re a partner in your community. 

They’re able to connect you with local services, groups, clubs, and organisations that can help you and your neighbours thrive.

A neighbourhood coach won't try to take over, or do things for you. They use a coaching approach, which means they work with you to find your own solutions.

Whether you’re facing challenges or looking for new opportunities, your coach is there to support you every step of the way.

How you benefit

This approach is all about giving you the confidence and tools to take achieve your aspirations. By helping you become more self-reliant, your neighbourhood coach is also helping to build a stronger, more supportive community.

When neighbours support each other, everyone benefits, and the whole community becomes better at handling life’s ups and downs.

This isn’t just about quick fixes—it’s about creating lasting, sustainable communities where people can rely on each other instead of outside help. It’s about making sure everyone has the opportunity to thrive.

Looking to the future

We believe that by investing our customers, we’re investing in a better future for everyone. While some organisations might be cutting back, we’re committed to building stronger relationships with you. Our goal is simple: invest in homes and relationships so people can thrive

Your neighbourhood coach is here to help you achieve your goals and build a community that can handle anything together. We’re excited to see what we can achieve, together.

Find your neighbourhood coach

Use the tool below to find the contact details of your neighbourhood coach and start making the most of your community.