Service standards
Our service standards set out our responsibilities and what you can expect from our services.
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View Adaptations to customers homes
Adaptations to customers homes
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View Buying your rented home
Buying your rented home
File type PDF -
View Communal cleaning
Communal cleaning
File type PDF -
View Contractors code of conduct
Contractors code of conduct
File type PDF -
View Customer alterations
Customer alterations
File type PDF -
View Dealing with your complaint
Dealing with your complaint
File type PDF -
View Electrical safety testing and inspection
Electrical safety testing and inspection
File type PDF -
View Income collection and customer account management
Income collection and customer account management
File type PDF -
View Gas safety inspection
Gas safety inspection
File type PDF -
View Housing for older people
Housing for older people
File type PDF -
View Keeping your home safe
Keeping your home safe
File type PDF -
View Landscaping
Landscaping
File type PDF -
View Leaseholders
Leaseholders
File type PDF -
View Looking after our neighbourhoods
Looking after our neighbourhoods
File type PDF -
View Nuisance, anti-social behaviour and hate crime
Nuisance, anti-social behaviour and hate crime
File type PDF -
View Pests and vermin
Pests and vermin
File type PDF -
View Responsive repairs
Responsive repairs
File type PDF -
View Shared ownership
Shared ownership
File type PDF -
View Tree works
Tree works
File type PDF -
View Your new home
Your new home
File type PDF