Request a repair

If your issue is an emergency 

If you feel there is a risk to life or your property, you should call us immediately on 0330 1234 034. These phonelines are open 24 hours a day.

If your issue is not an emergency you can report a repair by:

 As we respond to our customers' repair requests, please bear with us if it takes us a bit longer than usual to book an appointment for your repair.

Before you do that you might want to watch our how to videos for guidance on fixing the issue yourself.

If you're a homeowner, check what repairs you’re responsible for before requesting a repair.