Request a repair

• roof, chimney, gutters, down pipes
• outside walls and floors
• external doors and frames
• windows, frames, sills, catches 
• baths, basins, sinks, toilets, cisterns and waste pipes
• meter cupboard doors
• drains and waste pipes
• sockets, switches and light fittings
• central heating, water heaters and fitted fires,
• garden fences which face a public boundary
• communal entrances, halls, lifts, passageways, rubbish chutes and other communal parts including their electrical lighting and a shared TV aerial

We will also undertake certain external repairs to the building if they're causing issues.

• all internal decorations unless your agreement says otherwise
• replacing light bulbs, fluorescent tubes/starters, fuses and batteries
• replacing floor coverings unless they were fitted by us
• replacing plugs and chains to baths, basins and sinks
• filling minor internal cracks in walls
• adjusting/replacing letter box covers
• replacing kitchen cupboard catches
• altering kitchen units to fit new appliances
• repairing or replacing washing lines or posts, with the exception of those in communal areas
• toilet seat renewal and fitting
• plumbing and/or fitting of appliances
• providing additional power sources and sockets
• glazing, you should claim on your contents insurance. If you do not, we will make safe but you will be re-charged
• cutting extra keys or replacing keys if they are lost
• providing extra key fobs if they are lost, damaged or not returned to us at the end of your tenancy - these fobs can cost up to £40 each.
• replacing locks and keys, and any repairs caused by us lawfully forcing or gaining access, or if you lock yourself out of your home
• replacing bathroom fittings such as toilet roll holders
• environmental treatment of wasps and ants nests, vermin, pigeon, squirrel, flea or beetle infestation inside the home unless due to property defect, and in all instances outside the home
• garden fences between neighbouring properties and timber sheds
• work to trees in individual dwellings, unless they are subject to a tree preservation order, a maintenance agreement or may cause damage to the property if not pruned
• TV aerial repairs, unless you share a communal aerial
• more than one annual chimney sweep.
• unblocking sinks where the blockage has been caused by the wrong items being put down - this could be things such as fat and food waste.

We or the managing agent are responsible for:

• communal entrances, halls, lifts, passageways, rubbish chutes and other communal parts
• external repairs and painting of the exterior of the apartment and any communal areas on a set cycle

Repairs to:

• central heating, water heaters and fitted fires
• sockets switches and light fittings
• the roof, gutters and downpipes
• baths, basins, sinks, toilets, cisterns and waste pipes
• drains and waste pipes

Plumbing repairs

• blocked drain/waste – £80
• replace basin – £150
• replace toilet – £250
• replace bath – £500
• re-hang radiator – £150

Windows and doors

• repair kitchen door/drawer – £80
• replace kitchen door/drawer – £150
• replace small single glazed window – £95
• replace medium single glazed window – £130
• replace large single glazed window – £150
• replace small double glazed window – £150
• replace medium or large double glazed window – £250
• replace internal door – £130
• lock change for door/gain access – £130
• replace front/back door/fire doors – £800

Electrical repairs

• replace electrical switch, outlet or pendant – £95
• disconnect and remove illegal wiring and electrical accessories & reinstate wiring – £250

Gas services

• turning gas back on following capping – £80

Rubbish removal

• remove small quantity of rubbish (i.e., bags) – £130
• remove large quantity of rubbish (i.e., skip/van load) – £250