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Customer information

Due to essential maintenance our customer portal will be unavailable from 5pm on Monday 4 March to Monday 11 March. You can find out more on our customer information page.


Due to essential maintenance to our customer portal which means it will be unavailable from Monday 4 March to Monday 11 March.


Making a payment

If you want to make a payment during one of these periods, we have a number of alternative ways for you to pay your rent or other charges.

You can make a payment over the phone using our automatic payment line by calling us on 0330 1234 034 and selecting option one. You will need your tenancy reference number to make a payment over the phone.

Alternatively, you can make a one-off payment through your bank by using our bank details.

Bromford Housing Association Ltd
Barclays Bank

Sort code: 209786

Account number: 60207179

Please use your tenancy reference number as the reference number when you make a payment, and take care entering it, so that we can correctly match the payment to your account.

If you have any queries about making a payment or your account, please contact us via the webchat on the Contact page, by contacting your income management advisor or by calling us on 0330 1234 034.

Reporting repairs

If you want to report a repair you can call us on 0330 1234 034 on weekdays from 8am to 4:30pm – please be aware that our busiest times of day are from 9am – 11am. Emergency repairs can be reported calling this number at any time.