Skip to main content

We are responsible for most of the repairs in your home, but there are a few checks and repairs which you can carry out without having to book an appointment and wait in for an engineer. It could also save time when our engineer comes to visit.

Find out which repairs are our responsibility and which are your responsibilities.

Reporting a repair

Our new customer portal is coming soon and as part of the preparation, there will be some changes to our online systems from the 8th of June. To find out more head to the customer portal launch page

If it’s an emergency repair please call us on 0330 1234 034We class an emergency as an incident where there is an immediate danger to your safety, or that of your property. 

Click on the links below to jump to the how-to guides: 

Gas, boilers and heating:



Electrical and lighting:



Water and condensation:


Kitchen and bathroom:




Doors and windows: