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We are responsible for most of the repairs in your home, but there are a few checks and repairs which you can carry out without having to book an appointment and wait in for an engineer. It could also save time when our engineer comes to visit.

Find out which repairs are our responsibility and which  are your responsibility here.

Reporting a repair
If you need to report a repair, you can report it online here. If it’s an emergency repair please call us on 0330 1234 034We class an emergency as an incident where there is an immediate danger to your safety, or that of your property. 

Click on the links below to jump to the how-to guides: 

Gas, boilers and heating:



Electrical and lighting:



Water and condensation:


Kitchen and bathroom:




Doors and windows: