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Customer service update

We're currently experiencing issues with our systems and only taking emergency repair calls at the moment. If your repair is not an emergency please head to our report a repair page.


Leadership and governance

Strong, agile leadership is at the heart of our culture.


For us, governance is all about protecting the interests of the organisation and our stakeholders – customers, funders, colleagues and business partners – by making sure we:

  • comply with legal and regulatory requirements
  • behave with honesty and integrity
  • are open and transparent
  • manage our risks effectively

We have signed up to the UK Corporate Governance Code which is used by most major businesses. This fits well with our flexible and entrepreneurial culture and suits the way we manage our business now, whilst supporting future growth and innovation.

View our committees page for more information