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Information about alteration requests

Due to the recent increased demand for customer alteration requests, we have had to take the decision to temporarily close our portal to allow us to process the requests that we have already received. We apologise for any inconvenience this may cause and aim to be able to start taking new requests at the end of July. Please do not start work on your alterations until you have our written approval.

[Updated 03/07/2020 at 15.39]

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Your home improvements

We want all of our customers to have the right home: one that meets your needs and which you can afford. 

Fancy making a change to your home? You may want to add your own personal touches. You can request to make a home improvement or apply for an aid or adaptation to your home below. 

Your home improvement is likely to need our permission, so before you start any work, please check through the FAQs below.

Our planned improvements

As your home gets older we may need to replace or improve things such as bathrooms, kitchens and doubling glazing.

Click on the link below to find out how we carry out planned improvements to your home and find frequently asked questions.