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Information about alteration requests

Due to the recent increased demand for customer alteration requests, we have had to take the decision to temporarily close our portal to allow us to process the requests that we have already received. We apologise for any inconvenience this may cause and aim to be able to start taking new requests at the end of July. Please do not start work on your alterations until you have our written approval.

[Updated 03/07/2020 at 15.33]

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Alterations request

Your home improvement is likely to need our permission. Check if you need our consent and find out if your property is eligible first.

Please do not start work on your alterations until you have our written approval.

If you are a homeowner, you can visit the Home Owners section to find out more or simply complete the form below.

Due to the recent increased demand for customer alteration requests, we have had to take the decision to temporarily close our portal to allow us to process the requests that we have already received. We apologise for any inconvenience this may cause and aim to be able to start taking new requests at the end of July. Please do not start work on your alterations until you have our written approval.