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  • You are responsible for keeping the inside of your home decorated and in good condition. You can choose paints and wallpapers to your own taste.

    Please don't paint kitchen units, wall or floor tiles, electrical sockets or storage heaters as you will be re-charged for putting them back to how they were.

  • You are responsible for maintaining your own garden, keeping it clean, tidy and the grass cut

    You're also responsible for maintaining and repairing your garden or timber shed.

    If you have a shared garden, in most cases you will be responsible for paying a contribution toward the cost of us maintaining them.

    You are responsible for maintaining trees in your own garden. We are responsible for trees in the shared areas that we own and, if you live in a home nearby, you may have to contribute to the cost of this.

  • It is your responsibility to keep your driveway clean, tidy and free from rubbish. You or your visitors need to park considerately, using your own driveway or designated parking areas in shared car parks.

    Any vehicles are parked at your own risk; we do not accept any responsibility for loss or damage.

    You are not allowed to keep untaxed or un-roadworthy vehicles. We work with the police, local council and DVLA to deal with abandoned vehicles.

    You must seek our permission if you want to park caravans or motor homes on your drive or in communal parking areas.

  • In some areas we have separate garage blocks that we rent out under a separate garage agreement. If you want to rent a garage please contact us.

  • You are responsible for dealing with wasps, ants, insects, rats and other pests and vermin in your home.

    Your local authority will give you advice. We will only treat infestations if they are within the communal areas that we are responsible for.

    Find out more about pests and what you can do around the home.

  • If you wish to keep a domestic pet you must ask our permission first. We won't usually give permission for keeping livestock. To ask for permission, contact us.

    If you have a pet, or have visitors with pets, it is your responsibility to make sure that they do not cause any annoyance to neighbours and to keep them under control and clean up after them.

  • It is against the law to smoke in any of our indoor communal areas. If you smoke outside you are responsible for clearing up any cigarette ends etc.

  • If you want to install a dish or external aerial, you will need our permission first. If there is a communal TV aerial we will maintain it. If you wish to seek permission, please contact us.

  • If you wish for your boyfriend, girlfriend or partner to move in but not be on the tenancy, you will need to ask our permission. If you wish to seek permission, contact us.

  • If you have a joint tenancy, you are both responsible for all of the obligations of the tenancy. This includes paying the rent. If one person moves out, you are still jointly responsible for all obligations.

    If both joint tenants agree, you may be able to convert to a sole tenancy.

    However, if you and your joint tenant can’t agree, we can’t make this decision for you. You should always consider getting legal advice before you make these decisions. Ask us for advice if you are unsure.

    If you are the only tenant, in some circumstances you can ask for someone else to become a joint tenant with you, but first, you will need to ask our permission and you should also consider getting some legal advice before hand.

    If you wish to seek permission, contact us

  • We're sorry to hear that you wish to leave. If you would like to move, please complete a notice to quit form. You must give us 4 weeks notice to leave.

    We will write to you to confirm the date the tenancy will end. We will then contact you to carry out an inspection of the condition of your home and garden and a separate inspection to arrange an Energy Performance Certificate (EPC), if your home already doesn't have one.

    You will need to pay your rent until the end of the tenancy and we will let you know if there are any repairs, decorations or work to the garden that you need to do before you leave.

    If you do not leave your home and garden in good condition, we will re-charge you for the cost of doing the work ourselves.

    When you move out you must take everything with you (including clearing the garden) or you will be re-charged for the cost of removing anything that is left.

  • Firstly, we are sorry for your loss. We're sure this will be a difficult time for you and we are here to help make the transition of the tenancy as simple as possible. 

    Find out more about tenancy transitions.