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Coronavirus national lockdown

Please head to our Coronavirus FAQs for more information on our response to the announced Tier 5 national lockdown. [Updated 05/01/2021 at 22:37]


Changes to your rent

From April 2020 the amount of rent you pay will be changing.

It’s important that you know how your rents and other charges are worked out, so we’ve put together a list of frequently asked questions below to help you understand.

Are you claiming Universal Credit?

If so, you must let the DWP know of any change of circumstances that might affect your payment – this includes any changes to the amount of rent you pay.

You should have received a letter recently detailing changes to your rent from April. To ensure that your housing costs are paid at the correct rate, you must update your online journal with your new April rent details.

As any changes to your rent will become effective on 1st April 2020 for customers charged monthly and 6th April 2020 for customers charged weekly, you need to make sure you update your Universal Credit online journal as soon as this change takes effect.

If you are experiencing problems paying your rent, please contact your neighbourhood coach.