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Which alterations do I need permission for?

We understand that you might want to make your home personal to you. Here is a guide of what alterations you can and cannot carry out on your property. We've also put together a list of frequently asked questions below. 

Once you've read through the questions below you can request an alteration here

What you need permission for FAQs

  • This list is not exhaustive. If the alteration you wish to undertake is not listed below or in the section where permission is not required, you must still seek permission by submitting a request.

    • Changes to walls, doors and windows
    • Replacement or major works to kitchen, bathroom, WC or heating and hot water systems. Please note, it is our policy to refuse permission to install any open flued appliance such as wood burners due to the risks associated with them.
      Find out more about our policy on wood burners.
    • Changing of any internal doors or ironmongery in flats; also for houses with integral garages permission is required for changing any door leading directly to a garage (fire safety legislation requires suitable fire doors to be installed)
    • Installation of solar panels
    • Dropped kerb / off road parking
    • Property extensions and loft extensions / boarding
    • Conservatories, porches, garages and carports
    • Sheds in rear private gardens that are either brick built, require electrics, are bigger than 10ft x 8ft or where you already have a shed.
    • Electrical works - additional sockets, showers, internal or external lighting etc
    • Fitting of a gas cooker where the supply is not already available
    • Installation of telephone or cable services (conditions will apply if breaching a fire compartment e.g. wall between a communal area and flat)
    • Fixing of aerials or standard size satellite dish to flats, and/or houses in a conservation area or on listed buildings

      • Please note Sky Q is not available for customers in blocks of flats as the communal dishes do not currently support Sky Q. Permission will not be given for any additional dishes to be installed in these blocks. You will be able to connect to the communal dish for standard Sky Plus

    • Alterations to water supply pipes and drainage
    • Any works affecting a party wall or boundary
    • Conversion or sub dividing of any existing rooms
    • Erecting Fences. We need to know which boundary is in question (front, rear or back) and which property is adjacent to the boundary (which side is the fence on). We will also need the full address and postcode for this property. Please provide as much supporting information as possible to help us process your application quickly
    • Any alteration to a new build property within the first 10 years of build, regardless of whether the request falls within the 'no permission required' section

    • This list is not exhaustive. It's always better to check first by submitting a request

    Important: Some properties may contain asbestos. This should not be a concern unless the area it is housed in is in poor condition or if it is disturbed. If you are planning on making any alterations or think you may have asbestos in your property, please call the Contact Team on 0330 1234034.

  • Permission is not required for the following unless your home is under 10 years old where you will need to request permission for any alterations you wish to undertake.

    This list is not exhaustive. If the alteration you wish to undertake is not listed below or in the section where permission is required, you must still seek permission by submitting a request.

    • Fitting of a water meter
    • Small scale gardening such as plants and shrubs to private rear gardens
    • Small wooden garden sheds (less than 10x8') within the property boundary and with no water/power supply
    • Changing light fittings where no additional wiring is required
    • Decoration or internal soft furnishings such as curtains/blinds
    • Carpeting
    • Laminate flooring (except in flats above ground floor to prevent noise transfer)
    • Fitting of white goods where services are already available
    • Fixing of aerials or standard size satellite dish to most houses unless local planning restrictions apply
    • Changing of internal doors or ironmongery in houses; however, certain requirements must be met:
      • Where a glazed door is installed then safety glazing must be fitted, and all safety glazing should be permanently marked in accordance with BS6206.
      • Within houses with integral garages fire safety legislation requires suitable fire doors to be installed, with self-closing devices and smoke seals – permission must be requested before changing any door leading directly to a garage.
    • Should these requirements not be met, you will be required to replace any unsuitable doors with the correct type.
    • Fitting of house numerals

      Please note: Where laminate flooring fitted at your request has to be removed to gain access to services by a Bromford appointed contractor, we will not be responsible for re-fitting.
    • If you have a starter tenancy, you won't be given permission to carry out an improvement or alteration on your home within the first year of this tenancy.
    • Please note: These do not apply if you are a shared owner or live in a Bromford supported scheme. If you're a shared owner, please see the link at the bottom of this page. If you live in a Bromford supported scheme, please speak to your scheme manager for more details.
    • This list is not exhaustive. It's always better to check first by submitting a request

    If you need to find out which tenancy you're on, see the different ways you can contact us.

  • You may need other permissions from the local authority, such as planning permission or building regulations approval.

    Also, if the work is to gas, electrical or water services, you will need to follow the relevant rules, appoint competent professionals and provide certificates to show that the work complies with regulations.

    You will be responsible for obtaining planning permission for any work you wish to carry out if this is required.

    If you are in doubt, check with the local planning office through your local authority.

    For more information on obtaining planning permission and to find your local authority, find out here.

  • We do not give permission for: 

    • CCTV requests that overlook public or communal areas. Whilst it is lawful for CCTV cameras to be installed in and outside homes for security purposes, the manner in which the CCTV is used, in particular where the camera views an area outside the boundaries of the property, may have legal consequences. Cameras overlooking a neighbour's property could amount to harassment and a breach of fundamental human rights. The Human Rights Act 1998 covers an individual's right to privacy and The Human Rights Act implemented in the UK gives fundamental rights and freedom to everybody, this act is based on the European convention on Human Rights and in Article 8 it states that “Everybody has the right to respect for his private and family life, his home and correspondence” The right to respect for private and family life means that CCTV cameras should be positioned so that they only observe activities within the boundaries of a particular property and not any neighbouring property or any other public areas. Our approval of a request for CCTV is only given where the camera is not able to view any neighbouring property or any surrounding public area due to strict Data Protection Laws.

    • Where there are restrictions against the property

    • Painting or sticking items such as fablon onto kitchen cupboards or work surfaces as this compromises their quality

    • Alterations to communal gardens or communal areas, this is for insurance purposes

    We may refuse to give permission for some improvements if they are:

    • Subject to third party arrangements levied against the property
    • Out of keeping with the rest of the property or surroundings
    • Likely to make the property difficult to let in the future.
    • It is our policy to refuse permission to install any open flued appliance such as wood burners due to the risks associated with them.
      Find out more about our policy on wood burners. 

Now you know what you need permission for you might want to take a look through the FAQs below:

Alterations FAQs

  • Yes, you must get our written permission before you start any work. Please complete the 'Request for permission to improve' form. We may want to inspect your home first.

    We'll get back to you in writing within 28 days of receiving all the information we need from you. Permission is then valid for 12 months.

    If you don't get round to completing the work by then, you'll need to apply for an extension.

    If you have a starter tenancy, you won't be given permission to carry out an improvement or alteration within your first year.

    If the property is a new build and still within the 12 month defects period, you won't be given permission to carry out an improvement or alteration.

    You may need other permissions from the local council, such as planning permission or building regulations approval.

    Also, if the work is to gas, electrical or water services, you will need to follow the relevant rules and provide certificates to show that the work complies with regulations.

  • You must pay for all the costs of altering and improving your home.

  • You are responsible for the cost of maintaining and repairing the improvements.

  • A competent professional must do all the work. We may inspect the work to ensure they have done it to a suitable/required standard.

    For some improvements, you may have to use someone who is suitably experienced, qualified, and registered with another specialist organisation.

    For example, you must use a Gas Safe-Registered contractor for gas work. We can tell you about this when you apply for permission to do the work.

    An approved electrician must do all the electrical work. By 'approved', we mean that before the electrical work starts, you must give us proof of the qualifications of anyone doing electrical work to your home, and their current membership of one of the five governing bodies - NICEIC, NAPIT, ECA, BSI or ELECSA.

    Work on water pipes must comply with regulations.

  • We may ask that you provide scale drawings, specification of materials, details of who will be undertaking the works and any necessary statutory approvals.

    You will need to obtain and submit these with your application if they are required for the work you're carrying out.

    If you don't provide the requested documents, a surveyor won't be able to visit you to discuss what work will be carried out.

    Certificates which we have requested for minor works such as showers must be received by Bromford two weeks after completion.

  • We will visit your property to inspect any major works after completion.

    Any relevant certificates must be received at the time of this visit.

  • If you want to leave your home, we expect you to leave it in good condition.

    If there are repairs related to the improvement works you are responsible for, you will need to arrange and pay for them to be done.

    We may need you to return the property to its original state so you may be required to remove, alter or replace improvements. You must arrange and pay for this work.

  • If you are a homeowner looking to carry out an improvement, you can find out more about making a request to improve your home in our Homeowners section.

    Once you've found out more you can submit a request to make an improvement to your home.

  • If you have already carried out improvements and you are looking to leave your property, you may qualify for compensation. Find out if you qualify here.

Once you've read through the questions above you can request an alteration here