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Coronavirus national lockdown

Please head to our Coronavirus FAQs for more information on our response to the announced Tier 5 national lockdown. [Updated 05/01/2021 at 22:37]

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Is my heating inefficient?

We want to continuously ensure that the heating systems in our homes are running as efficiently as possible. If you feel that your heating system is not running efficiently or to its full potential, we can arrange for an inspection to be carried out. Please contact us if you'd like to arrange an inspection of your heating system. Or you can report a repair to your heating online by logging into your account.

Here is what will happen next:

An appointment will be arranged for an electrical or gas surveyor to inspect your heating system. This inspection may be carried out by one of our contractors. They will carry out all necessary tests to see whether your system is running as efficiently as possible.

Following the inspection, the results found will be passed to us.