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Request a repair


You can request a repair using our online form (you need to be logged in to do this). 

If you are a Merlin customer please report your repair through the form on the contact us page. 

We are sorry some of our repairs are taking longer than usual. We wanted to let you know why this is and what we’re doing about it.

If your issue is an emergency 

If you feel there is a risk to life or your property, you should call us immediately. These phonelines are open 24 hours a day: 

  • Bromford customers - 0330 1234 034 
  • Merlin customers - 0300 123 2222 
  • Severn Vale customers - 01684 272727 

If your issue is not an emergency 

Before you request a repair, watch our How to videos for guidance on fixing the issue yourself. If you can't, you can request a repair below. 

If you're a homeowner, check what repairs you’re responsible for before requesting a repair. 

Keeping everyone safe

We're still taking social distance measures to keep everyone safe during our visits. For more information on how we're doing this, read our coronavirus safety article.

Repair form