Phone issue alert

We're aware of an issue affecting our phones today that may mean you suddenly get disconnected.

We are working to resolve this issue as soon as possible. If it happens to you please try calling us again or if your call is not urgent, please try us again tomorrow. 

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Contact Us

Your first point of call for tenancy queries and your community is your neighbourhood coach.

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Call us on 0330 1234 034

Emergency calls (danger to life or property) are answered 24/7. Calls are charged at local rate.

Our offices are open 8am to 6pm Monday to Friday and Saturdays 9am to 5pm.

Merlin customers

Merlin customers

If you are a Merlin customer, here are the best ways for you to contact us.
Learn more

Severn Vale customers

Severn Vale customers

If you are a Severn Vale customer, here are the best ways for you to contact us.
Learn more

You can contact us for certain things right here on our website.

Our customer area offers information, help and advice to help you manage your home.

Visit My Account to view your personal details, request a repair, pay online, make a complaint and check your rent account. You can create an account here.

Request a repair

Request a repair

Learn more

Do you have a rent query?

Do you have a rent query?

Check our FAQs and submit a query here.
Learn more

Pay your rent

Pay your rent

Learn more

Send us an enquiry

Have you checked your dedicated customer area for the answer first?
This form is for general enquiries only. You can request a repair, reset your password or pay rent online in My account.

We will never share your details as guided by the Data Protection Act.

Give feedback

Give feedback

Let us know if something's gone wrong
Learn more

Report anti-social behaviour

Report anti-social behaviour

We're committed to dealing with anti-social behaviour
Learn more

 Our social media accounts are manned up until 9pm or you can drop us a line in the form below.

         

For the latest news follow us @Bromford 

Safeguarding is everybody's responsibility

We all share the responsibility for safeguarding and promoting the welfare of children, young people and adults. Read our safeguarding statement and find out how to report a safeguarding concern here.

 

Do you have land to sell? We'd like to hear from you. Find out more on our land page.

Got a product or service to sell us? Tell us more using our Procurement Portal.

Send us a letter:

Bromford, Venture Court, Broadlands, Wolverhampton, WV10 6TB