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Contact us

If you're a Bromford customer your first point of call for tenancy queries is your neighbourhood coach.  

You can do certain things quickly right here on our website.

Our customer area offers information, help and advice to help you manage your home.

Visit My Account to view your personal details, request a repair, pay online, and check your rent account. If you don't have an online account yet, follow the link below to set one up.

Create your online Bromford customer account

Call us on 0330 1234 034 between 8am to 6pm Monday to Friday only.

If you are a legacy Merlin customer please call 0300 123 2222.


We are sorry some of our repairs are taking longer than usual. We wanted to let you know why this is and what we’re doing about it.

Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit.

Emergency calls (danger to life or property) are answered 24/7. Calls are charged at local rate.


Send us an enquiry

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We will process your personal data in line with the data protection law set out in our privacy notice.

Head office address: Bromford, 1 Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton, WV10 6AU

If you need to make a complaint, head to our make a complaint page.