Customer service update

We're currently experiencing issues with our systems and only taking emergency repair calls at the moment. If your repair is not an emergency please head to our report a repair page.

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Contact us

If you're a Bromford customer your first point of call for tenancy queries is your neighbourhood coach.  

You can do certain things quickly right here on our website.

Our customer area offers information, help and advice to help you manage your home.

Visit My Account to view your personal details, request a repair, pay online, and check your rent account. If you don't have an online account yet, follow the link below to set one up.

Create your online Bromford customer account

Call us on 0330 1234 034 

Our contact times have changed. Our phone lines for our contact centre are now open 8am to 6pm Monday to Friday only.

If you'd like to us to call back at a time that is convenient to you, request a callback.

Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit

Emergency calls (danger to life or property) are answered 24/7. Calls are charged at local rate.

Some of you haven’t always been Bromford customers. If you were a customer of Merlin or Severn Vale before our partnership began then please click on the links below to contact us.

Merlin customers contact us

Severn Vale customers contact us

Send us an enquiry

Have you checked your dedicated customer area for the answer first?
This form is for general enquiries only. You can request a repair, reset your password or pay rent online in My account.
Please write your answer in words, e.g. Three

We will process your personal data in line with the data protection law set out in our privacy notice.

Head office address: Bromford, 1 Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton, WV10 6AU

If you need to make a complaint, head to our make a complaint page.