New materials contract will improve repairs efficiency
We're aiming to improve the efficiency of our repairs service through a multi-million pound contract between ourselves and Travis Perkins Managed Services.
We've signed a five-year deal worth £8m a year, for the country’s largest builders’ merchants to become its main supplier of core repairs materials used in our 44,000 homes in the West Midlands and West of England. Travis Perkins will supply materials direct to our fleet of repair vans when they need them, allowing our engineers to complete more repairs first time.
Dan Sparks, director of service delivery at Bromford, said: “We know how important it is to our customers that we are able to complete repairs in just one visit and making sure our engineers have everything they need to carry out their work is key to this. We’re excited that this new partnership with Travis Perkins will allow us to improve our repairs and maintenance service we provide to customers by increasing the number of repairs we can complete first time.
“We’re also looking forward to further innovations that will improve the ways we work in the future, to ensure our engineers always have all the parts they need to complete repairs quickly and efficiently in our customers’ homes.
“This partnership is right for Bromford, its right for our colleagues, and its right for our customers.”
Kieran McIntyre, Account Manager at Travis Perkins Managed Services, said: "We are delighted to be working in partnership with Bromford. As a market leader in working with the social housing sector to deliver supply chain solutions, we believe that the core of every partnership is our common goal to deliver a better service to tenants. With that in mind, we are excited to start work with Bromford to drive innovation and help them achieve their first time fix targets."
We will also be able to benefit by having access to more than 40 Travis Perkins branches across our operating area.
Last year we completed 114,479 repairs in our customers’ homes, 87% of which were completed in one visit. We aim to increase this to at least 90% by 2023.