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Service updates

As we return to normal, here's how you can contact us:

We are now starting to contact customers to rebook missed repair appointments.

Service updates here

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Welcome to your brand new home!

We hope these guides will help you familiarise yourself with your new surroundings so that you can relax and feel more comfortable after your move. Below, you'll find links to useful documents such as our home user guide, tips for keeping your lawn healthy and the NHBC guide to a new home too. 

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  • End of defect rectification period - inspection check list

    Completion of this checklist forms part of process of ending the warranty period with the developer of your home. Without the information we are asking for in this checklist we cannot pursue the developer for rectification. If this checklist is not sent back to us in the specified time period we will assume you have no issues to report. Please refer to your home user guide on this link for further information about defects in new builds. The more information you can provide any issues raised the better – as this will help us diagnose the issue.
    Read our new homes guide for more information.



    Heating and plumbing


    Take a look at our how to video to repressurise a boiler









    Take a look at our video on how to bleed radiators







    Electrical






    External doors




    Windows




    Internal doors




    Kitchens


    Externally
    Please ensure only standard toilet paper is put into the system, other items such as wipes and sanitary products will cause blockages.






    Shrinkage
    Hairline cracks are not defects but if you can fit a pound coin into the gap this will be addressed




    Flats only


    Flats only
    Lost keys and fobs are not a defect.







    Items reported in the last 12 months
    Information
    You will be able to upload 50MB worth of photos. Dependent on the size that will be between 5-20 photos.

    Once the checklist has been returned, the agreed works will be logged with the contractor. They will contact you within 60 working days to book suitable appointments to attend to the outstanding works. Once completed they will advise Bromford and we will update our records.

    Thank you for taking time to complete this checklist - This will be sent to the Aftercare team for triage and then sent onto the developer for completion. Please note – on occasions not all items listed will be considered a defect and will not be resolved.

    We will process your personal data in line with the data protection law set out in our privacy notice.