Welcome to your brand new home!

We hope these guides will help you familiarise yourself with your new surroundings so that you can relax and feel more comfortable after your move. Below, you'll find links to useful documents such as our home user guide, tips for keeping your lawn healthy and the NHBC guide to a new home too.

View and download our home user guide

Familiarise yourself with your new home with our guide.

Learn more

Have you got a defect in your new home?

Report it on our report a repairs page
Need to get in touch?

Find out how you can contact us
End of defect rectification period inspection check list

End of defect rectification period - inspection check list

Completion of this checklist forms part of process of ending the warranty period with the developer of your home. Without the information we are asking for in this checklist we cannot pursue the developer for rectification. If this checklist is not sent back to us in the specified time period we will assume you have no issues to report. Please refer to your home user guide on this link for further information about defects in new builds. The more information you can provide any issues raised the better – as this will help us diagnose the issue.
Read our new homes guide for more information.

Name *

Address *

Do you have issues to report?
Yes
No

Heating and plumbing

Does your heating work satisfactorily? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Take a look at our how to video to repressurise a boiler

Do you have any issues with the room thermostat & programmer? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Do you know how to operate the thermostat? *
Yes
No

Are there any external leaks from gutters or rain water pipe’s? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Are all radiators reaching required temperature & any issues with thermostatic valves? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Take a look at our video on how to bleed radiators

Are there any leaks (on plumbing – sanitary fittings or pipes)? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Are all taps working fine? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Do WC’s flush & refill properly? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Electrical

Are all light fittings & switches working fine? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Do you have any problems with socket outlets? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Are all Extract Fans working fine? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

External doors

Do your Front & Back Doors lock securely? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Are there any draughts around the Front & Back Doors? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Windows

Do all windows open & close properly? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Are there any draughts around the Windows? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Internal doors

Do all internal doors open & close properly? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Do all handles & latches operate properly? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Kitchens

Do all doors & drawers open & close properly? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Externally

Do you have any drainage issues? Take a look at our new home user guide for more information. * Please ensure only standard toilet paper is put into the system, other items such as wipes and sanitary products will cause blockages.
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Do you have any problems in front or back gardens? – Defects related to gardens are defined in your HUG. *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Is your fencing and/or gates sound and secure? *
Yes
No

If you answered no, please give further details and upload any photos at end of the form. *

Shrinkage

Is there any significant shrinkage cracks to walls, ceilings, door frames, skirtings, stairs, around windows etc? Take a look at our new home user guide for more information. * Hairline cracks are not defects but if you can fit a pound coin into the gap this will be addressed
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Is there any shrinkage to sealants? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Flats only

Is the property you live in a flat? *
Yes
No

Flats only

Door Entry System (if applicable) – is there any problems with handset or communication (speech and/or video picture) or door release? * Lost keys and fobs are not a defect.
Yes
No
N/a

If you answered yes, please give further details and upload any photos at end of the form. *

Is there any problems with staircase areas? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Is there any problems with bin & cycle stores? *
Yes
No

If you answered yes, please give further details and upload any photos at end of the form. *

Items reported in the last 12 months

Are there any items still outstanding & not repaired? *

Information

Please upload images of your defect/s that you're reporting. You will be able to upload 50MB worth of photos. Dependent on the size that will be between 5-20 photos.

Once the checklist has been returned, the agreed works will be logged with the contractor. They will contact you within 60 working days to book suitable appointments to attend to the outstanding works. Once completed they will advise Bromford and we will update our records.

Thank you for taking time to complete this checklist - This will be sent to the Aftercare team for triage and then sent onto the developer for completion. Please note – on occasions not all items listed will be considered a defect and will not be resolved.

We will process your personal data in line with the data protection law set out in our privacy notice.

Useful guides for moving into your brand new home

Welcome to your brand new home!

View and download our home user guide

Familiarise yourself with your new home with our guide.

NHBC Guide to your new home

NHBC Guide to your new home

NHBC Buildmark Choice

NHBC Buildmark Choice

Our approach to finishes

Our approach to finishes

Guidance for a healthy lawn

Guidance for a healthy lawn

End of defect rectification period - inspection check list