Customer service availability - On Thursday 13 August, our phone lines and live chat with customer service colleagues will be unavailable from 11am to 6pm while our teams attend a training day.

If your window is loose, rattly, or drafty, you may need to adjust the window latch.

Step by step: adjust your window latch

  1. Use a small flat-head screwdriver to remove the screw cover on the window handle
  2. Locate the screw that needs tightening and turn it clockwise
  3. Open the handle to expose another screw underneath and repeat step 2
  4. Replace the screw cover by pushing it back in.

If you don't feel confident about fixing your window latch safely, please ask for help from a competent person. If you’re a Bromford customer, you can request a repair.

Sign in to your online account to request a repair
A Bromford engineer wearing gloves unloads a ladder from the roof rack of a white Bromford-branded Peugeot van parked on a residential street. The van has high-visibility chevrons on the rear, and houses are visible in the background.