Our customer portal will be unavailable from 8am on Monday 14 October until 8am Monday 21 October due to maintenance of our systems.
Step by step: adjust your window latch
- Use a small flat-head screwdriver to remove the screw cover on the window handle
- Locate the screw that needs tightening and turn it clockwise
- Open the handle to expose another screw underneath and repeat step 2
- Replace the screw cover by pushing it back in.
If you don't feel confident about fixing your window latch safely, please ask for help from a competent person. If you’re a Bromford customer, you can request a repair.