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We are now starting to contact customers to rebook missed repair appointments.

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Where to find and how to use your isolation valve

When you find a leak in your house, it is not always necessary to turn off all water supplies to your house by using the stop tap. Isolation valves are extremely useful in helping your to find the source of your problems. Watch this video to find out how to use them!


*Isolation valves*

*For Health and Safety the Instructions on this video are designed to help you. If you do not feel confident or able to complete the repair safely, please seek further help and advice. If you’re a Bromford customer, feel free to call 0330 1234 034*

“If you find that your leak is coming from a tap or a toilet you may be able to isolate it using an isolation valve instead of turning the water off to your entire property, the isolation valve should look something like this and it’s usually located, directly under your toilet or directly under your tap.”

“To turn it off you’ll need a flat head screwdriver, the slot on the isolation valve should be following the pipe work, that’s when the water is on, if you give it a quarter of a turn in either direction the slot should be going across the pipe work, that’s how you know the isolation valve is in the off position.”

“If you do find out this hasn’t worked and the leak is still there, you’ll need to turn it off at the stop tap.”

“Once you’ve followed these steps you may need to contact us, some like myself, could come out and do the repair on your property, you can contact us by following the information below.”

*0330 1234 034*

“Thanks for watching”