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How to get support and support others...

Things to prepare for

Depending on how serious things are, services and normal routines might need to change;

  • Make sure your mobile phone is charged
  • The power might go off. Do you know where your torches are and if they have batteries?
  • Until the storm is over, dog walks might need to be put on hold and cats kept indoors

Can you offer any help to the people around you?

We need to look out for each other;

  • Pay particular attention to the elderly or vulnerable
  • Know your neighbours? Knock on their doors to check they're keeping warm and have essential items in place

Our services levels

Emergency-only service We're only able to respond to emergency calls. An emergency is where there is a danger to life or property. If you have an emergency, please call us on 0330 1234 034. This line is answered 24 hours-a-day.
For non-emergencies If you want to report a repair, you can do this on our website here. If you're experiencing issues with your hot water or boiler there are a few things you can check yourself, which may save you waiting for an engineer to call. Find out more here: ‘How to’ with Bromford repairs
I have a scheduled appointment Depending on our capacity, some scheduled appointments might need to be rescheduled as our teams respond to emergencies. If this happens, we'll let you know so that you can get on with the rest of your day.

Are you having issues with your boiler?

If it’s not to do with a power supply issue, and there's cold weather outside, there’s a high chance that the problem is to do with your boiler's condensate pipe. 

  • Condensate pipes can freeze over
  • A condensate pipe is a small white plastic pipe that runs from the bottom of your boiler to an outside gully/drain/soil stack
  • Is this the problem? Place a hot water bottle over the pipe or pour hot (but not boiling) water over the pipe using something like a watering can to thaw out the blockage.

Tips for staying warm 

Keep the heating on If you turn your heating off your water pipes are at risk of freezing. If you keep the temperature at around 18 degrees this will keep your home warm and won't cost you too much either. Blocking any drafts from windows and doors will really help.
Eat and drink Regular meals and warm drinks will not only help to keep you warm, but it will give your body the energy it needs to generate heat. Popping the oven on to cook dinner will warm the house too. If you’re worried about money ask friends and family if you can pop around for dinner and return the favour in the future.
Move-in or out Moving into one room could help you to all keep warm together, maximising body heat and running just one electric heater will also keep costs to a minimum. If you don't have access to an electric heater, you could borrow one from nearby friends or neighbours. Alternatively, you could go and stay with nearby friends or family.