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It already feels like we’re operating in a different world since the onset of the coronavirus pandemic. Throughout this uncertain time, Bromford has acted quickly to make decisions on how we alter our services to respond to the government’s advice around social distancing whilst still providing the best level of support to customers that we possibly can.

Whilst it is a fast-moving and changeable situation, our aim is to prioritise services to minimise the impact to health, safety, and wellbeing of all.

With this in mind, we wanted to highlight some of the key frontline services we’re still delivering and the rationale behind that decision.
A more detailed breakdown can be found on our frequently asked questions (FAQs) page.


We are very aware of the impact the current social distancing measures could be having on the health and wellbeing of our customers.

We think having a safe outdoor area is more important than ever, and our grounds maintenance colleagues have a really pivotal role to play in this. Where it is safe to do so, and following the government guidance, we will continue servicing scheme and communal open spaces. This work will also include things like essential tree maintenance and ensuring areas close to busy road junctions and areas of public access stay safe and accessible to the general public. 

Empty homes 

We are receiving a growing number of requests to have homes available, both to support anyone suffering from homelessness as well as anyone moving back from hospital in order to free up more NHS hospital beds.

We therefore continue to operate our empty homes service to respond proactively to these requests.
Additional services

On top of that, we continue to operate an emergency repairs service, annual gas servicing, fire risk assessment, legionella, electrical and emergency light testing.

Our cleaning programme is more crucial than ever, especially in
any specialist accommodation for older or vulnerable people. And of course our neighbourhood coaches, customer services team and specialist support teams continue to provide vital services after moving to a remote way of working, predominantly via telephone or video calling, to continue supporting the people living in our homes.

Our engineers have changed how they work so we can fully comply with government guidance around the coronavirus outbreak. This includes taking new steps such as travelling separately to a customer property, only having two engineers in your home at any one time if this is necessary to complete the work, maintaining correct social distancing, adopting stringent hygiene practices, and full use of Protective Personal Equipment where the situation requires this.

For more information on the services we continue to operate, as well as any other queries you may have, please head over to our
frequently asked questions (FAQs) page where you can find up to the minute advice and guidance.

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