I know many people are feeling the pressure of rising living costs at the moment.
Alongside that, there have been some important changes across housing, and I wanted to share what this means for you and what support is available.
As Regional Director – Customer (West), my role is to make sure customers are supported and that we’re clear and open about anything that affects your home or tenancy.
Help with heating and energy costs
We know that energy costs, particularly for customers who rely on oil heating, have risen sharply in recent months. For some households, this has had a real impact on day‑to‑day living costs.
There is help available, including funding provided by government that is delivered through local councils. We’ve published clear guidance on our website explaining who the support is for, how to apply, and how we can support you if heating costs are starting to affect your tenancy.
If you’re worried about paying for heating or other essentials, please don’t wait until things feel unmanageable. Support is available, and we’d encourage you to get in touch as early as possible.
Changes to renting laws
There have also been some recent changes to renting laws in England, with the introduction of the Renters’ Rights Act.
For most Bromford customers, you won’t see any immediate changes. However, the new law reinforces the way we already work. Its focus is on fair, stable tenancies, clear decision‑making and well‑maintained homes.
We’ve shared a straightforward overview explaining what the changes mean, what you can expect from us as your landlord, and where there is no change.
Find out more about the Renters’ Rights Act.
Damp and mould – what to expect from us
Keeping customers safe and well in their homes is a priority. New legal requirements, often referred to as Awaab’s Law, strengthen expectations around how quickly damp and mould issues must be addressed.
We already take reports of damp and mould seriously, and we’ve updated our guidance to explain when and how to report an issue, how quickly we’ll respond, and what’s considered urgent.
Read our guidance on condensation, damp and mould.
How to contact us
If you have questions or need support, the fastest way to contact us is through your online account. You can also email or call Customer Services if you’d prefer to speak to someone.