Due to excessive demand, Customer Alterations are pausing new applications until Wednesday 16 September, if this relates to Home Ownership or Shared Ownership, these will proceed as normal

About this form

Use this form to ask us for permission to make a change in your home. If the change you are requesting is because of a medical need, you should check our guidance on home adaptations.

Confirm your eligibility to make a change in your home
1. Is your property over 12 months old? *


You aren't eligible to make a change at this time.

We cannot allow changes to new build properties as this could affect the defect liability period or NHBC warranty.

2. Are you going to carry out the works within the next 6 months? *


You aren't eligible to make a change.

Our permissions are only valid for 12 months if granted, so your works should be actioned immediately after getting permission.

3. Will the works only affect your private home? *


You aren't eligible to make a change.

We can't allow works that will affect other homes. Communal areas are maintained by us and are for the use and benefit of all customers. If you have an suggestion for changes to communal areas, you should speak to your neighbourhood coach.

4. Have you researched whether your works require any other permissions? *


Important

You must research other approvals before asking us for permission, for example, planning permission or building control approval. We will ask for proof of these if they apply.

5. Is your rent account up to date? *


You might be eligible to make a change.

You'll usually need to contact your neighbourhood coach to make an arrangement to repay your arrears before we give you permission something in your home.