Customer service availability - On Thursday 13 August, our phone lines and live chat with customer service colleagues will be unavailable from 11am to 6pm while our teams attend a training day.

About this form

Use this form to ask for permission to carry out adaptations to one of our homes. 

You should only complete this if you’re a healthcare professional. If you're a customer, please use our adaptations form instead. We’ll review the request and get back to you as soon as we can. 

Please make sure you include all relevant details to avoid delays.

I am


This form is for healthcare professionals only. Please use the adaptations form for customers on our website.