Victoria King-Lowe

Appointed

December 2024

Member of

• Midlands Customer Board - Chair
• Customer Influence Panel
• DGSG (Data Governance and Security Group)

Responsibilities

Responsibility and accountability for key customer facing services, which include, Neighbourhoods and Communities, Retirement Living and Support, Community Investment, Customer Complaints and Customer Engagement.

Career

Victoria has a wealth of experience in driving transformational change and championing place-based approaches that connect organisations with customers, communities, and colleagues. With over two decades of experience across housing management, estate services, retirement living, and support, she has held senior leadership roles with Bromford, The Guinness Partnership, and Riverside.

Her career is defined by a commitment to improving customer outcomes, leading large-scale change, and embedding the customer voice at the heart of decision-making. A passionate advocate for equality, diversity, and inclusion, Victoria has co-founded colleague networks, most recently the EmpowerHer network at Bromford.