We’re upgrading our repairs system to help us provide a better service for our customers.
From 2pm Friday 13 February to 8am Tuesday 17 February, we will be running an emergency-only repairs service. You can report emergency repairs on 0330 1234 034 or non-emergencies repairs via your customer portal. Thank you for your patience while we make these improvements.

Our policies set out how we work and what you can expect from us. They help us deliver consistent, high-quality services and explain our responsibilities to you as a customer.

Customer policies

Policies that inform how we work and our responsibilities to our customers and partners.

Health and safety policies

Business and governance policies

Want to have your say on our policies?  

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A bromford neighbourhood coach talking to a customer in a communal area in front of some flats