Bromford Flagship and LiveWest are in merger talks. Learn more and share your thoughts here.
Our policies set out how we work and what you can expect from us. They help us deliver consistent, high-quality services and explain our responsibilities to you as a customer.
Customer policies
Policies that inform how we work and our responsibilities to our customers and partners.
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View Anti-social behaviour policy
Anti-social behaviour policy
File type PDF -
View Complaints policy
Complaints policy
File type PDF -
View Customer engagement strategy
Customer engagement strategy
File type PDF -
View Hate crime policy
Hate crime policy
File type PDF -
View Income Management Policy
Income Management Policy
File type PDF -
View Lettings policy
Lettings policy
File type PDF -
View Mutual exchange policy
Mutual exchange policy
File type PDF -
View Pest control policy
Pest control policy
File type PDF -
View Responsive repairs policy
Responsive repairs policy
File type PDF -
View Retirement Living and Support Policy
Retirement Living and Support Policy
File type PDF -
View Safeguarding Policy
Safeguarding Policy
File type PDF -
View Tenure policy
Tenure policy
File type PDF -
View Tree Management Policy
Tree Management Policy
File type PDF -
View Unacceptable Behaviour Policy
Unacceptable Behaviour Policy
File type PDF -
View Vulnerability and inclusive services policy
Vulnerability and inclusive services policy
File type PDF
Health and safety policies
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View Customer Engagement Building Safety Policy
Customer Engagement Building Safety Policy
File type PDF - View Bromford Flagship Health and Safety Policy
- View Bromford Flagship Electrical Safety Policy
- View Bromford Flagship Asbestos Management Policy
- View Bromford Flagship Gas Safety Policy
- View Bromford Flagship Non-Gas Heating Policy
- View Bromford Flagship Fire Safety Policy
- View Bromford Flagship Water Safety Policy
- View Bromford Flagship Lifting Equipment Safety Policy
Business and governance policies
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View Anti-bribery and corruption policy
Anti-bribery and corruption policy
File type PDF -
View Local cooperation policy
Local cooperation policy
File type PDF -
View Probity policy
Probity policy
File type PDF -
View Whistleblowing policy
Whistleblowing policy
File type PDF -
View Data protection policy
Data protection policy
File type PDF - View Modern slavery statement
- View ED&I policy
- View Internal Audit Charter
Want to have your say on our policies?