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Our policies set out how we work and what you can expect from us. They help us deliver consistent, high-quality services and explain our responsibilities to you as a customer.
Customer policies
Policies that inform how we work and our responsibilities to our customers and partners.
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Anti-social behaviour policy
File type PDF -
Complaints policy
File type PDF -
Customer engagement strategy
File type PDF -
Hate crime policy
File type PDF -
Income Management Policy
File type PDF -
Lettings policy
File type PDF -
Mutual exchange policy
File type PDF -
Pest control policy
File type PDF -
Responsive repairs policy
File type PDF -
Retirement Living and Support Policy
File type PDF -
Safeguarding Policy
File type PDF -
Tenure policy
File type PDF -
Tree Management Policy
File type PDF -
Unacceptable Behaviour Policy
File type PDF -
Vulnerability and inclusive services policy
File type PDF
Health and safety policies
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Customer Engagement Building Safety Policy
File type PDF - View Bromford Flagship Health and Safety Policy
- View Bromford Flagship Electrical Safety Policy
- View Bromford Flagship Asbestos Management Policy
- View Bromford Flagship Gas Safety Policy
- View Bromford Flagship Non-Gas Heating Policy
- View Bromford Flagship Fire Safety Policy
- View Bromford Flagship Water Safety Policy
- View Bromford Flagship Lifting Equipment Safety Policy
Business and governance policies
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Anti-bribery and corruption policy
File type PDF -
Local cooperation policy
File type PDF -
Probity policy
File type PDF -
Whistleblowing policy
File type PDF -
Data protection policy
File type PDF - View Modern slavery statement
- View ED&I policy
- View Internal Audit Charter
Want to have your say on our policies?
