At the heart of our DNA is a passion for enabling customers to thrive so understanding any barriers to this is essential and we can only do this by listening. 
 
To help us better represent our diverse neighbourhoods and communities and the people who live in them, we want to talk to you about equality, diversity, and inclusion. 
 
This month we’re hosting a series of informal, easy-to-attend listening sessions to get your views on how we can improve services and practices for all customers. It will explore themes around how we deal with complaints and questions, how we help customers who feel underrepresented, and ensure complaints related to discrimination, harassment, and victimisation are treated seriously and consistently. 
 
Each workshop lasts 60 minutes and we’ll even pop you a £10 gift voucher for attending. Click here to apply https://www.eventbrite.co.uk/e/equality-diversity-and-inclusion-listening-group-tickets-136599602087