Customer service availability - On Thursday 13 August, our phone lines and live chat with customer service colleagues will be unavailable from 11am to 6pm while our teams attend a training day.
Moving home can be one of the biggest moments in a person's life.
That's why we're continuing to improve the way we prepare homes for new customers, helping people move into their homes sooner while maintaining the quality standards they expect.
Over the past year, teams across Bromford have worked together to reduce the time it takes to get homes ready for their next customer.
Colleagues from lettings, neighbourhoods, empty homes and other services have been working more closely together to improve the customer journey and help homes become available more quickly.
Natalie Cartwright, Head of Lettings, said: "The key thing that's really helped us reduce turnaround times is relationships. We've spent time getting to know each other, understanding each other's pressures and how we can support one another."
The improvements have been driven by closer collaboration between teams, a better understanding of customers' needs and a shared focus on helping people move into homes as quickly as possible.
Just as importantly, quality remains a key priority. Homes continue to be prepared to the standards customers expect, ensuring people can move into a home that is ready for them from day one.
Behind every home that becomes available is a team of colleagues working together with one goal in mind: helping customers move into a safe, secure home sooner and supporting them to thrive in their communities.