Your home has a high‑voltage residential battery system that stores energy produced by your solar panels or electricity from the grid.
How it works
- the battery stores energy automatically
- it releases energy back into your home when needed
- there are no daily controls or settings for you to manage
What you need to do
Always keep the area around your battery clear of clutter and do not store items on top of the battery - this will ensure the device has good ventilation.
Safety notes
- keep the area around the battery clear.
- do not store items around or on top of the battery.
- do not open the battery casing.
- report any warning lights or alarms to us via the customer portal or calling the customer contact centre
Shared ownership customers can report faults to us within the first year. After 12 months, shared owners are responsible for any faults or repairs. Shared owners can make a claim through product guarantees or NHBC.