We’re upgrading our repairs system to help us provide a better service for our customers.
From 2pm Friday 13 February to 8am Tuesday 17 February, we will be running an emergency-only repairs service. You can report emergency repairs on 0330 1234 034 or non-emergencies repairs via your customer portal. Thank you for your patience while we make these improvements.
Winter can bring shorter days, cold temperatures, and icy conditions. A few simple precautions can help keep you, your home, and your neighbours safe this winter.
Staying safe in cold weather
- Keep your home heated to a safe temperature, ideally around 18–21°C
- Check the weather forecast regularly and prepare for snow, ice, or freezing conditions
- Remember, Bromford does not clear snow or ice, so clear paths around your home safely if you can
Around the home
- Ensure you have enough food, water, and essential supplies in case of bad weather
- Take care when walking outside - icy paths can be slippery
- In freezing conditions, heating boilers can stop working, these issues can often be resolved relatively easy
Neighbours
- Check in considerately, a quick call or text is often best. If visiting, keep it brief and outdoors where possible
- Respect boundaries, always ask before providing support and accept a “no” gracefully
- If someone needs essentials or help clearing paths, offer support safely without risking injury
- Look out for wellbeing, be alert to signs of illness or hypothermia, but avoid diagnosing, encourage professional support if needed
