Scams can happen to anyone. Criminals use phone calls, text messages, emails, social media and even doorstep visits to try to steal your money or personal information.
The good news is that there are simple steps you can take to stay safe.
Always remember to stop and check.
Never make a payment, share personal information, click a link, or let someone into your home because of an unexpected call, message or visit.
If something doesn't feel right, stop and check first.
Common signs of a scam
Be cautious if someone:
- pressures you to act immediately
- tells you to keep something secret
- asks for personal or financial information
- requests payment in an unusual way, such as gift cards, vouchers or cryptocurrency
- tells you a payment needs to be made to a new bank account
- claims there is a problem with your account and you must act urgently
- sends links or attachments you weren't expecting
Be careful with emails, texts and messages.
Scammers often pretend to be trusted organisations such as banks, delivery companies, utility providers or housing associations.
Look out for:
- unexpected messages asking you to click a link
- poor spelling or grammar
- email addresses or phone numbers that don't look quite right
- requests to confirm passwords or bank details
- messages claiming you'll lose access to a service unless you act immediately
If you're unsure, don't click any links. Contact the organisation directly using details you know are genuine.
Stay safe when someone visits your home
Some scammers pretend to be officials, contractors or service providers.
Before letting anyone into your home:
- ask to see their identification
- check who they are before giving access
- never feel pressured to let someone in
All Bromford colleagues and contractors carry identification when visiting customers.
If you're expecting a visit from us but aren't sure who someone is, contact us before letting them in.
Protect your personal information
Keep the following information safe:
- bank account details
- passwords and PINs
- one-time security codes
- national insurance number
- copies of identification documents
Never share these details with someone who contacts you unexpectedly.
If you're contacted by someone claiming to be Bromford
If you're unsure whether a call, text, email or visit is genuine:
Contact us directly to check before taking any action.
We'll be happy to confirm whether the communication is from us.
Report a scam
If you think you've been targeted by a scam:
- stop all contact with the scammer
- contact your bank immediately if you've shared financial information or made a payment
- contact us if someone has claimed to be from Bromford
