We’re upgrading our repairs system to help us provide a better service for our customers.
From 2pm Friday 13 February to 8am Tuesday 17 February, we will be running an emergency-only repairs service. You can report emergency repairs on 0330 1234 034 or non-emergencies repairs via your customer portal. Thank you for your patience while we make these improvements.
Occasionally you may need to reset your boiler. Take a look at this video to find out how:
Before the reset, note down the fault code, e.g. F28 or F29, as this issue will need sorting - such as the example in this video of running out of gas.
If you need support, please get in touch.