Sometimes pests might try to make their way into your home or a communal area that you use.
By pests, we mean things like:
- ants
- bedbugs
- rats
Our responsibilities
We will deal with pest infestations if they are affecting:
- areas you share with others, like communal rooms
- a communal garden or multiple homes in a block of flats
- one of our supported schemes
We will also deal with rats or mice entering your home if it's happening because of outstanding repairs to the building, or another structural issue that's our responsibility. If this happens, we will arrange for a colleague to visit and assess any repairs needed to stop the pests getting in.
Your responsibilities
You should promptly contact us to report any signs of pests.
If pests are in your home or your garden, then you are normally responsible for dealing with this issue. This is outlined in your tenancy agreement. We recommend you contact your council's environmental health team, who can offer assistance.
You are responsible for keeping your home clean in order to prevent pest infestations. If an infestation occurs because of how you've managed your home, we may not be responsible for remedying this infestation and may recharge you for any pest control service we carry out. We'll work with you to try and get support in place if you feel you can't manage your home well and it's leading to issues with pests, in line with our safeguarding policy.