Due to excessive demand, Customer Alterations are pausing new applications until Wednesday 16 September, if this relates to Home Ownership or Shared Ownership, these will proceed as normal
Noise issues are one of the most common causes of tension between neighbours.
We wouldn’t consider day to day or one-off noises to be anti-social behaviour but if it is persistent or happens at anti-social hours then get in touch.
Not all noise is anti-social
We don't consider the following to be ASB:
- DIY or jobs in the garden
- Household activities like moving around the home or using stairs, door slamming, noisy appliances, flushing toilets or pipework
- Children playing or crying
- One-off parties or celebrations
- Dogs barking or pet noise
In these cases, we expect our customers to resolve these issues between themselves. Your neighbour may not know they're causing a disturbance. We recommend talking to them and working together to agree a resolution.
Reporting noise issues
If you’ve tried talking to your neighbour, and the noise is persistent or happens in the night-time you can report to us using your online account or using the form below. We will need you to keep a record of when you hear the noise using diary sheets.
We will also ask you to report to your local authority environmental teams who hold a statutory duty to investigate noise complaints, we will work alongside them on a resolution.
