We’re committed to provide our customers with safe, warm, affordable places to live and ensuring they are as energy efficient as possible. More than 90% of our homes have an Energy Performance Certificate (EPC) of Band C or above and we are on track to have all of our homes reach this standard by the end of the decade.
Our work to improve our homes is supported by the Government which has provided us with funding to improve our homes through the Social Housing Decarbonisation Fund. In the latest round of funding announced in March 2025 we received £6.9 million in funding to install energy-saving measures in our homes to help customers live more comfortably.
What to expect
We have identified a number of properties which have EPC ratings below C that would benefit from energy efficiency improvements. Here’s what will happen if your home is on our programme:
- Our Decarbonisation Team will write to you to introduce the programme, outline some of the improvements that might be considered for your home and to introduce our contractors. We have appointed two contractors to support us with this work, LivGreen and Novus.
- One of our contractors will contact you to arrange to meet you to get to understand your home and assess which improvements would be best for you.
- Following this survey, you will be contacted to arrange a date to carry out the work. Our contractor will explain what access they will need to your home and will give you an estimate of how long the work will take. You will be able to continue living in your home while work takes place.
- Our contractors will help you understand all the work being done to your home. Once everything’s completed, we will provide you with guides to help you make the most of the improvements to your home. You should benefit from a warmer home that needs less energy to heat. This should help you lower your energy bills.
If you have any concerns during the process, our team is here to help. You can contact us usign the form below.
What is an Energy Performance Certificate?
Just like appliances in your home, like washing machines, TVs, and fridges have energy ratings, all homes have an EPC rating, which tells you how energy efficient they are. The highest rating is A and the lowest rating is G. The Government wants all social homes to have a C rating or higher by 2030.
Ratings are calculated using a number of factors including heating systems, insulation and the age of the property, to determine its overall energy performance. You can check your home’s EPC rating on the Gov.uk website