Important

Temporary pause on new applications

Due to a high volume of requests, we’re not able to accept any new applications to make a change to your home at the moment.

We’re expecting to reopen applications on Monday 11 August.

Please do not make any changes to your home without our permission during this time. For further information or retrospective permissions, please speak to your neighbourhood coach.

We'll update this page when this service reopens. Thank you for your patience.

If you need an adaptation for medical reasons

This change does not affect adaptations for medical or mobility reasons. If you need something changed to help you live safely in their home, you can still apply for an adaptation.

If you’re planning to order an electric vehicle (EV), you’ll first need to check if your home meets the requirements to install a charger. 

Not all of our homes are eligible for an electric vehicle charging point (EVCP).

Check your eligibility for a charger


You are eligible to install a charger if:

  • your home has its own private driveway, directly connected to your home.
  • your property is over 12 months old.

If you have a parking space or driveway next to your home, which may be separated by a communal path, you may be eligible to install a charger.

We can check to see if permission is possible, as long as it doesn't cross someone else's property. If this applies to you, complete the application form below and we will check your eligibility.

You are not eligible to install a charger if:

  • you have communal parking
  • you only have on-street parking
  • you have a shared driveway

We know electric cars are the future, and we’re working on ways to allow chargers in more types of homes. For now, if your home isn’t eligible, we encourage you to check with your local council for other charging options.

Before you start

  • Applications can take up to 12 weeks for a decision to be made. On average, decisions are made within four weeks of application.
  • If you are approved, the charger must be installed by an accredited professional who can provide an electrical safety certificate. The GOV.UK website can help you find accredited installers near you.
  • Our permissions are only valid for 12 months once granted, so the installation must be completed within this period.
  • If approved, we will require all certification associated with the charger within one month of installation.

What you'll need to apply

  • Photos of your driveway
  • Photos of where the proposed charger would be fitted
  • Details of the contractor carrying out the works and their liability cover. We will undertake a check to ensure any contractor used is registered with the relevant regulatory authority, for example, NICEIC/NAPIT, if applicable
  • Quotes for the work, if applicable
  • Approval from National Grid.

Please let us know if the charger will be provided by Motability or any other grant.

Apply now

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