Directory

Request a repair

Immediate risk to safety, security or health? Call 0330 1234 034, 24 hours a day.

Tell us what needs fixing in your home or a communal area.

Get help with heating or hot water

Tell us about a problem with your heating, hot water or air source heat pump.

Report damp or mould

If anyone's health is at immediate or serious risk, call 0330 1234 034 as well as making a report.

Tell our damp and mould team what you've found, including condensation.

Get help with pests

Find out who's responsible for dealing with pests in or around your home, and what to do next.

Report anti-social behaviour

In immediate danger or a crime is happening? Call 999.

Report a new incident, or tell us about an ongoing problem for the first time.

Report a hate crime or incident

In immediate danger? Call 999. For the police when it's not an emergency, call 101.

Get safety advice and find out the ways you can report.

Get help with safeguarding or domestic abuse

If anyone is in immediate danger, call 999.

Get advice and find out how to report a concern.

Report a problem in a communal area

Tell us about bins, dumped items, parking, caravans or other problems in shared spaces.

Get help with a boundary

If you rent your home, contact your neighbourhood coach. If you own your home, follow the guidance for owners.

Report suspected tenancy fraud

You can report it confidentially. The reporting page explains when you can stay anonymous.

Make a payment

Pay securely through your online account, or pay by phone at any time on 0330 1234 034. Have your tenancy reference ready.

Set up a Direct Debit or get a rent statement

You can do both in your online account.

Get help paying your rent

If you're finding it hard to pay, contact us as soon as you can. We'll talk through your options and connect you with support.

Ask about your rent or other charges

Check your current rent and other charges. If your letter names an income management adviser, contact them directly about your account.

Get help with your online account

Find out how to sign in, register or reset your password. If you're locked out and can't fix it, call 0330 1234 034.

Ask to add someone to your tenancy

Make the request in your online account. Your neighbourhood coach will review it.

Ask to remove someone from your tenancy

Find out what removing someone means for your tenancy and how to contact the right person.

Tell us you're leaving your home

Check how much notice you need to give, fill in the notice form and send it to the lettings team for your area.

Request an adaptation

Ask for a minor adaptation if you have a medical or mobility need. You can also find out about major adaptations and help from your local authority.

Ask permission to change your home

Check whether you need our permission before making a change, and how to ask for it.

Get help as a shared owner or leaseholder

Find ownership services, contacts and guidance in our home owners hub.

Rent a garage or parking space

Check what's available, whether you can apply and how to apply.

End your garage rental

Give notice to end your garage rental agreement.

Swap your home

A mutual exchange lets you swap homes with another social housing tenant. Check if you're eligible and how to apply.