Your voice matters to us. Whether you want to share a compliment, raise a concern, or tell us where we could improve, every piece of feedback helps us understand how we can serve our customers better.
How we use your feedback
Housing associations in England are regulated by the Regulator of Social Housing, which uses Tenant Satisfaction Measures (TSMs) to assess how well we are doing.
Your feedback directly shapes our TSM results, and those results are published on our website. The Housing Ombudsman also uses complaint and compliment data to hold housing associations to account and to drive improvement across the sector.
Your feedback is one of the most powerful tools we have for getting things right.
We love hearing when we've got things right.
If a colleague or team has made a difference to you, please let us know.
We'll make sure your compliment is passed on to the colleague or team you've mentioned. Compliments are shared with our managers and help us understand what good looks like across our services.
We also use compliments alongside our complaints data to get a fuller picture of how we're doing and where we can keep improving.
