Bromford Flagship and LiveWest are in merger talks. Learn more and share your thoughts here.
On this page
- Welcome and overview
- Fire safety systems
This contents section will be completed when page is finalised
Welcome to Berkeley House
This page explains the safety systems, evacuation plans, and contact details for your building, Berkeley House, Staple Hill.
Fire safety systems
Your building has a comprehensive fire alarm system that covers all areas, with detectors and manual call points throughout.
-
The alarm is linked directly to the Fire Service.
-
Each flat has its own smoke and heat detectors that sound locally.
-
Heat detectors in flat hallways connect to the main building alarm.
-
Automatic vents open to release smoke, controlled by the Fire Service.
-
Dry risers are installed for Fire Service use.
-
One lift has fireman’s override control; both lifts park at ground level when the alarm activates.
Your evacuation plan
In the event of a fire, you should follow our Stay Put policy. This means you should stay in your home unless it’s directly affected by smoke, heat, or fire.
If a full evacuation is needed, the Fire Service will manage it and guide everyone to the correct assembly point.
If you're using the community hub or communal areas when the alarm sounds, you should leave the building immediately.
Who to contact
-
Neighbourhood coach: (to be confirmed)
-
Building safety team: buildingsafety@bromford.co.uk
-
Accountable person: Shannon Way, Tewksbury GL20 8ND – 0330 1234 034
-
Building safety lead: Neil Griffiths – neil.griffiths@bromford.co.uk – 07999 430 389
Resources for you
Customer engagement plan
Our Customer Engagement Plan outlines how we want to work with you to make your neighbourhood a better place to live.

Get your voice heard
We want you to have your say about the safety of your high-rise building. There are lots of ways to get involved and help us keep your building safe.
Ways to get involved
When you sign up
We share key information about building and fire safety with all new customers.
At your annual tenancy review
We’ll go over building and fire safety again and answer any question
Monthly block inspections
We carry out regular checks of your building to make sure it’s safe and well maintained
Quarterly community surgeries
Once every three months, we open up our monthly block inspections to colleagues from our repairs, fire safety, and gas teams.
These sessions are a chance to meet you, discuss any issues, and walk around the building together to spot any safety concerns.
Leaseholders and their tenants
Leaseholders and their tenants are an important part of our high-rise engagement strategy. They’re always welcome to take part in community surgeries and share their views on building safety and repairs. We’ll make sure all feedback is recorded and followed up.
We are recruiting volunteer involved customers.
Involved customers live in our high-rise blocks and have an interest in safety and the block they live in. They are the people who can see first-hand if something is not right and needs to be fixed.
Complete the form below to apply to become an involved customer.