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On this page

  • Welcome and overview
  • Fire safety systems

This contents section will be completed when page is finalised

Welcome to Berkeley House

This page explains the safety systems, evacuation plans, and contact details for your building, Berkeley House, Staple Hill.


Fire safety systems

Your building has a comprehensive fire alarm system that covers all areas, with detectors and manual call points throughout.

  • The alarm is linked directly to the Fire Service.

  • Each flat has its own smoke and heat detectors that sound locally.

  • Heat detectors in flat hallways connect to the main building alarm.

  • Automatic vents open to release smoke, controlled by the Fire Service.

  • Dry risers are installed for Fire Service use.

  • One lift has fireman’s override control; both lifts park at ground level when the alarm activates.


Your evacuation plan

In the event of a fire, you should follow our Stay Put policy. This means you should stay in your home unless it’s directly affected by smoke, heat, or fire.

If a full evacuation is needed, the Fire Service will manage it and guide everyone to the correct assembly point.

If you're using the community hub or communal areas when the alarm sounds, you should leave the building immediately.


Who to contact

Customer engagement plan

Our Customer Engagement Plan outlines how we want to work with you to make your neighbourhood a better place to live. 

a bromford customer talking to their neighbourhood coach in their garden

Get your voice heard

We want you to have your say about the safety of your high-rise building. There are lots of ways to get involved and help us keep your building safe.

Ways to get involved

When you sign up
We share key information about building and fire safety with all new customers.

At your annual tenancy review
We’ll go over building and fire safety again and answer any question

Monthly block inspections
We carry out regular checks of your building to make sure it’s safe and well maintained

Quarterly community surgeries
Once every three months, we open up our monthly block inspections to colleagues from our repairs, fire safety, and gas teams.

These sessions are a chance to meet you, discuss any issues, and walk around the building together to spot any safety concerns.

Leaseholders and their tenants

Leaseholders and their tenants are an important part of our high-rise engagement strategy. They’re always welcome to take part in community surgeries and share their views on building safety and repairs. We’ll make sure all feedback is recorded and followed up.

We are recruiting volunteer involved customers.

Involved customers live in our high-rise blocks and have an interest in safety and the block they live in. They are the people who can see first-hand if something is not right and needs to be fixed. 

Complete the form below to apply to become an involved customer.

Let us know you'd like to get involved

Every bit of feedback helps us do better. Your voice will help us deliver services that truly meet your needs. Whether you have lots of time to spare or just a few minutes now and then, there’s a way for you to get involved. 

If you want more information on how you can use your voice to shape Bromford, let us know here. We'll be in touch with further details!

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