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From Monday 27 October 2025, Awaab’s Law comes into effect. This law was introduced to make sure families don’t have to live in unsafe homes, and that social landlords act quickly when there are serious hazards, like damp, mould, or other issues that could affect your health or safety.

Under this law, Bromford must:

  • complete emergency repairs (including severe damp and mould) within 24 hours
  • investigate a potential hazard like damp and mould reports within 10 working days
  • if a significant hazard is confirmed, start work to make the property safe within 5 days of identifying the problem and start any supplementary works within 12 weeks. Overall repair works must be completed in a reasonable time
  • keep customers updated throughout

This means you can expect a safe home and clear communication whenever you report a problem.

At Bromford, keeping homes safe and healthy is a priority. Here’s what we do:

  • rapid response for emergency hazards - If a serious hazard is reported, we investigate and make your home safe within 24 hours. If it can’t be fixed immediately, we provide temporary alternative accommodation where needed
  • dedicated teams for significant hazards - our Healthy Homes team, engineers, and surveyors make sure cases like damp and mould are resolved quickly
  • clear communication - we keep you updated on what has been done and what will happen next
  • follow-up checks - After major repairs, we check to make sure the problem has been fully resolved

You can help us keep your home safe by:

  • reporting issues as soon as you notice them
  • describing problems clearly, for example: damp patches, mould, condensation, or persistent smells
  • sharing photos or details, if possible, to help our teams assess the situation

You can log repairs or report hazards:

  • the best way to inform us is by phone: 03390 1234 034
  • alternatively you can report it online

By reporting hazards promptly, you help us act quickly and make sure your home is safe and healthy.