Healthy Homes - damp and mould assessment

Customers

• No known respiratory or immune conditions
• No children under 5
• No older customers
• No pregnancy concerns

Indicators

• Cosmetic mould only
• No ongoing complaints of illness
• No evidence of rapid mould progression
• Property remains safely occupiable

Customers

• Children aged 5–14
• Early-stage complaints without medical intervention

Symptoms

• Mild throat irritation
• Occasional coughing
• Minor skin irritation
• Watery eyes
• Mild headaches

Customers

• Customers with asthma
• Customers with allergies
• Young families with repeated respiratory complaints
• Customers with GP involvement regarding symptoms

Symptoms

• Persistent coughing
• Asthma aggravation
• Eczema flare-ups
• Repeated chest infections
• Allergic reactions

Customers

• Children under 5
• Pregnant customers
• Customers over 75
• Housebound or mobility-impaired customers
• Customers with chronic respiratory disease
• Customers with COPD
• Customers with severe asthma

Symptoms

• Difficulty breathing
• Increased inhaler use
• Reduced mobility due to environmental conditions
• Higher susceptibility to infection
• Sleep disruption and reduced wellbeing

Customers

• Immunocompromised customers
• Customers undergoing chemotherapy
• Organ transplant recipients
• Customers recently discharged from hospital with respiratory illness
• Customers with severe uncontrolled respiratory conditions
• Cases involving repeated hospital admissions linked to property conditions

Symptoms

• Medical evidence linking symptoms to housing conditions
• Severe respiratory distress
• Unsafe sleeping conditions
• Extensive contamination affecting daily living

Small isolated patches of mould, generally less than A4 paper size, confined to corners, window reveals, silicone seals, or cold bridge locations.

Typical examples

• Small mould spots around windows
• Localised condensation mould behind furniture
• Minor bathroom ceiling spotting
• Light mould growth on sealant

Typical characteristics

• Limited spread
• Surface level only
• No evidence of saturation or structural damage

Visible mould affecting larger wall or ceiling sections, commonly within bathrooms, kitchens, bedrooms, or living rooms.

Typical examples

• Multiple patches across one wall
• Mould extending behind furnishings
• Persistent condensation damage
• Black mould affecting corners and ceiling junctions

Typical characteristics

• More established growth
• Recurrent complaints or previous treatments
• Possible early plaster deterioration

Large-scale mould contamination affecting multiple surfaces within a room, or wall or ceiling coverage of around 3–5 m², roughly twice the size of an interior door.

Typical examples

• Full wall coverage 3–5 m²
• Extensive bedroom mould growth
• Multiple walls or elevations affected

Typical characteristics

• Strong odour may be present
• Surface deterioration likely
• Persistent moisture source probable
• Repeated treatment failure common
• Customers may be unable to manage cleaning themselves

Heavy mould contamination affecting living rooms, bedrooms, or multiple structural surfaces including walls, ceilings, furnishings, and belongings.

Typical examples

• Extensive black mould throughout occupied rooms
• Saturated walls and ceilings
• Mould affecting beds, clothing, or soft furnishings
• Ongoing leaks or penetrating damp contributing to growth

Typical characteristics

• High spore presence likely
• Property conditions may be partially uninhabitable
• Strong odour and visible deterioration
• Health complaints commonly reported
• High likelihood of underlying building defect

Extensive mould contamination affecting multiple rooms or widespread areas throughout the property, often combined with chronic dampness or structural defects.

Typical examples

• Multiple bedrooms and living spaces affected
• Severe penetrating damp with mould spread throughout property
• Structural moisture saturation
• Repeated historic failures to resolve issue
• Customers unable to safely occupy parts of the home

Typical characteristics

• Significant damage to finishes and possessions