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Coronavirus - Tier system update

After reviewing the government’s tier alert system announced on 26 November, we're pleased to tell you that there won't be any impact on delivering our services to customers with our current Covid-secure measures remaining in place. Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit. [Updated 27/11/2020 at 14:38pm] 

Booking a repair text message alerts

As part of getting Bromford future ready we're currently upgrading some of our systems. Unfortunately during this process customers will NOT receive a confirmation or reminder text message when booking a repair. This will be fixed as part of the process. We apologise for any inconvenience.



Log in below to access your online account. If you haven't already set up an account, you can create an accountYou'll need your tenancy reference number in order to do this. 

If you are a legacy Severn Vale customer you can sign in to your account here. 

If you are a legacy Merlin customer you can find your customer area find your customer area here. 

If you don't have your tenancy reference number, you can register for an account here.

Visit the customer area for lots of useful information, help and advice.


Keep your data secure - After you have finished using your online account, remember to logout using the link in the top right of this page.

Do you have a query about your rent or service charge? Check our FAQs and submit a query here. 



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