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Customer updates has been closed you may have been redirected here. If you're a Merlin customer and want to pay your rent or access SeeMyData head to the make a payment page, to report a repair submit the contact us form. 


Check our information for customers about coronavirus, read our FAQS, and find out how we're keeping you safe when we visit.

We're launching our new customer portal later this year - keep up to date with all the key updates you need to know on our dedicated launch information page

Log in below to access your online account. If you haven't already set up an account, you can create an account. You'll need your tenancy reference number in order to do this. 

If you are a legacy Merlin customer you can find your customer area here.

If you are a legacy Severn Vale customer you can sign in to your account here.

If you don't have your tenancy reference number, you can register for an account here.

Visit the customer area for lots of useful information, help and advice.


Keep your data secure - After you have finished using your online account, remember to logout using the link in the top right of this page.

Do you have a query about your rent or service charge? Check our FAQs and submit a query here. 



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