Skip to main content


If you're unhappy with the service you've received, you can make a complaint. It’s important for us to learn from our mistakes and improve our service. Complaints are reviewed by our customer solutions team 

If you have a general enquiry or you’re checking for an update on something you’ve already told us about, there may be a more appropriate team to contact. 


Your complaint 

If you’ve tried contacting us, either through our online services, personal neighbourhood coach or by calling, and you’re still not happy with our service, please let our customer solutions team know by completing the form below. 

If you need support to make your complaint, find out how the Housing Ombudsman can help.


Send us your complaint

Please enter your date of birth DDMMYYYY example: 18031982

So that we can look into your complaint as quickly as possible, please provide as much detail as you can.

Please write your answer in words, e.g. Three

If you make a complaint or enquiry we may collect and store personal information in relation to it. We will keep your information secure and use it only for the purpose it was collected. Please see our privacy notice for more information.

More information