Launching our new customer portal

We're launching our brand new customer portal with a new easy-to-use design, it puts you firmly in control of your tenancy. It will allow you to access the things you need to, at the touch of a button. During the process of getting the new portal live there will be some changes to our services to you, please see the changes section below. 

With your new online account you can: 

• pay your rent or make a payment anytime
• request a repair from your smartphone or tablet
• view your account(s)
• access help and advice
• view your upcoming appointments 
• view and amend personal details 

Our new customer area will also boost your payment options and cut down wait times. You'll be able to make card payments on our secure payment page or through a new automated telephone payment line.

Changes to our services from 8th June 

- Make a payment online: From 13th of June you will not be able to make a payment on the online portal. You will be able to make payments still over the phones:

For legacy Bromford customers please call 0330 1234 034

For legacy Merlin customers please call 0300 123 22 22

For legacy Severn Vale customers please call 01684 27 27 27

Or via bank transfer: 

Bromford Bank Details

Bank account: Bromford Housing Association

Sort Code: 20-97-86

Account number: 60207179

Reference: We will require your tenancy reference   

- Report a repair online: From 13th of June you will not be able to report a repair through the online portal

- Access to your online account: From 13th of June you will not be able to access your online account, 

- Setting up/changing a direct debit: From the 8th of June you will not be able to amend or setup a direct debit. If you urgently need to make a change to your direct debit between 5pm on the 8th June and 9am 4th July please cancel your direct debit with your bank. You can pay by bank transfer using the details above, you will be able to set up a new Direct Debit on the portal from the 4th July.

- Registration/create an account: during this time we are switching off the ability to register or create an account for our current customer portals as the new portal will be available in June

Services continuing as normal

- If you already have the below setup they will continue as normal:

• Direct debit 
• Standing order 
• Swipe cards 
• Universal credit 
• Housing benefit 
• DWP third party payments                   

- Reporting a repair through the contact page