How our recruitment process works

The process begins with applying for a role that matches your skills, qualifications, or interests. To stand out, tailor your CV, explain why you want the role, and highlight what interests you about the organisation. AI tools can help with structure or preparation, but applications must remain personal and authentic.

If shortlisted, you’ll be invited to an interview, which may be online, face-to-face, or part of an assessment centre. All candidates are asked the same core questions, with opportunities to show skills, experience, and alignment with Bromford’s values. Successful applicants complete pre-employment checks, agree a start date, and receive a full induction to settle into their new role.

We’re here for people who want to make a difference – to our customers, their families and their communities. When you apply to join us, we’re not just interested in your skills. We also want to know if you’re a good match to our DNA.

Check out the sections below for more details on each step:

Show us who you are, what you can do, and how you’re a good fit.

Everyone gets the same opportunity. To stand out, keep these tips in mind:

  • read the job description carefully and apply for roles that match your experience and qualifications, or that you’re genuinely interested in
  • tell us what it is about us that interests you, and why you want the role you’re applying for
  • if we ask for a CV, tailor it to the role and keep it brief – no more than two pages

Reasonable adjustments

If you need us to adjust how we run the recruitment process so you can shine, let us know. We’ll do what we can to support you.

Hearing from us

We’ll contact you within a few weeks of receiving your application. Sometimes this will be before the closing date, so it’s best to apply as early as possible.

We don’t give regular updates, but we do review every application and will always let you know the outcome.

Using AI in your application

Many people now use tools like ChatGPT, Co-Pilot or Gemini when writing applications. We understand this, and in some cases AI can help remove barriers.

AI can be useful to

  • organise your thoughts and structure your application
  • research us and the housing sector
  • check spelling, grammar and tone
  • practise interview questions based on a job description

Please don’t use AI to

  • exaggerate or invent qualifications, knowledge or experience
  • send in generic applications without personalising them
  • complete skills or personality assessments on your behalf
  • generate answers during an interview

We want to get to know you and your unique experiences. If you’re unsure how AI can be used, ask the resourcing team.

If we invite you to interview, it means we liked what we read and want to know more about you. Interviews are two-way – we want to hear about you, and you’ll want to learn more about us.

What to expect

  • a member of our resourcing team will contact you to arrange your interview and answer any initial questions
  • some roles start with a Teams interview, others with a face-to-face meeting
  • for graduate and apprenticeship roles, you may join an assessment centre
  • every interview includes at least one face-to-face stage, with more than one interviewer. Everyone will be asked the same set of questions, with follow-ups where needed
  • some roles include a skills assessment, presentation or IT-based test – but always relevant to the job. We’ll give you the information you need to prepare

How to prepare

  • read the job description and think about examples that show you have the right skills and experience
  • practise saying your examples out loud to feel more confident
  • think of times you’ve shown our DNA – being bold, brilliant, honest and yourself
  • be ready to show how you handle change, work collaboratively and take ownership

Adjustments

If you need adjustments, tell the resourcing team. This could include extra time in an assessment, written copies of questions, or a specific interview time.

What to bring

Bring original documents that show your right to work in the UK. If you’re offered the role, we’ll tell you what checks we need before you can start.

Feedback

We’ll tell you the outcome of your interview as soon as we can. You can always ask for feedback, which we encourage.

If we think you’re a great match, we’ll tell you quickly and explain why. It’s then your decision whether to join us, and a good time to ask any final questions.

Timelines

We usually get back to you within a few days of your interview. If interviews run over several days, we’ll let you know when to expect an update.

If you’re offered the role

  • discuss a start date with your new manager, taking into account notice periods or planned holidays
  • you’ll get an email with your offer and a link to our online portal
  • you’ll need to provide evidence of your right to work in the UK and complete some checks before you start 
  • the quicker you complete these checks, the sooner we can confirm your start date

Pre-employment checks

We carry out background checks as part of the recruitment process. If there’s anything you think might show up, it’s best to tell us early. Being open with us helps us understand your situation and avoids surprises later on. Some are legal requirements, others check your suitability for the role.

Checks for all roles:

  • right to work in the UK
  • occupational health questionnaire (with adjustments if needed)
  • references covering the past 2 years

Additional checks for some roles:

  • criminal record (DBS)
  • credit check (for certain finance-related or senior roles)
  • driving licence (if the role involves driving)
  • professional registration or qualifications

We may use an external digital service to complete some checks. 

 

If you’re unsure about anything, just ask the team.

We know starting a new job can feel daunting, so we’ll make it as smooth as possible.

Your manager will contact you before your first day with details about where to go, what to bring and when to arrive

You’ll get an induction plan for your first few weeks, including a “This is Bromford” day with other new colleagues

You’ll complete essential learning like data protection, cyber security and health and safety, as well as role-specific training

We'll arrange for you to meet your team and other colleagues from across the organisation to help you build connections

Hear from our colleagues