Working here means more
We’ve built a culture where colleagues can be themselves, do their best work, and feel proud of the difference they make.
Pay and financial wellbeing
We regularly benchmark salaries and review them each year to stay competitive. You’ll also get:
- A performance-related pay bonus based on our shared success
- A choice of pensions, including defined benefit schemes
- Up to 10% employer pension contribution
- Life assurance cover
- A £500 allowance for benefits like private medical, dental, or gym membership
- Discounts and cashback through our online reward portal
Some roles also come with:
- A company car or car allowance
- A fully equipped van and fuel
- A drinks allowance for field-based colleagues
Work-life balance
We trust colleagues to work flexibly, not tied to strict start and finish times. As long as your work’s done and customer service isn’t affected, you can work in a way that suits you and your team.
We also offer:
- Hybrid working for many roles (home and workspace)
- 27 days' holiday, plus bank holidays
- Buy or sell up to 5 days of annual leave
- Enhanced family leave and pay
Health and wellbeing
Your wellbeing matters. That’s why we provide:
- Occupational sick pay (up to 6 months)
- Access to Occupational Health support
- A colleague assistance programme with 24/7 GP access, mental health, legal and financial support
- In-house physiotherapy
- Mental Health First Aiders and menopause champions
- Menstruation kits for field-based colleagues
- Flu jab and eye care vouchers
- Annual health checks
- A health app that rewards healthy habits
Career progression
We have a strong track record of helping people progress. We want you to thrive now, and build skills for your future. You’ll get:
- A tailored induction plan
- Career maps to support internal moves
- Apprenticeships and professional qualifications
- Internal moves and secondments
- Training for aspiring talent and future leaders
- Inclusive development programmes like our Female Career Accelerator
- Sabbatical leave to broaden experiences
- Paid-for professional memberships if needed for your role
Our DNA
Life’s better when we all do what we say and say what we do. Working in an open and honest environment gives you the freedom to get on with your job without worrying about making mistakes or being open about your ideas and feedback. This gives you a great place to learn, grow and achieve. If something goes wrong, you can always ask for help. If you’ve got an idea, there’s always someone to listen. And if you need a little push, there’s always someone there to motivate you.
We give people the opportunity to create a brighter future for themselves. Whether it’s learning new skills to excel in your existing role or climbing the leadership ladder to help colleagues achieve even greater outcomes. Right across the business, from leaders to apprentices, we’re continually investing in personal development meaning you’ll have every opportunity to discover your full potential, whatever that may be. We’re ambitious about the future. Our people are too. So, if you’ve got that burning desire to better yourself, you’ll never look back and neither will we.
Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity to make a real difference, so don’t waste it playing it safe. We empower you to empower others by giving you the freedom to think for yourself, try new things and challenge convention. It’s not always easy. But pushing yourself to do more, go further and think differently will bring out the best in you – and the people we want to see thriving.
Every single one of our customers is unique. And so are you. Being able to express yourself at work helps you connect with people and perform better at your job. Life experience, interests and emotions are the bricks that build real relationships between customers and colleagues. Don’t leave these things at home: put them to work with us, and you’ll enjoy a successful and rewarding career.
Be part of something better
We’re committed to creating an inclusive workplace that reflects our communities and helps everyone thrive. We have partnered VERCIDA to showcase this commitment and ensure we are a organisation where everyone can Be You.
Our commitment
- We’re a Disability Confident, Living Wage and Menopause Friendly employer
- We’ve signed the Armed Forces Covenant
- We’re accredited by Great Place to Work and the Housing Diversity Network
Be You is our inclusion movement. It’s backed by our annual roadmap and supported by:
Supports colleagues of all ages and genders.
Promotes awareness and inclusion
Supports veterans, reservists and forces families.
Celebrates cultural diversity and influences inclusive policy.
Creates space for everyone to be their authentic selves.
Champions open conversation and support.
Tackles stigma and ensures support is available.
A colleague voice group representing teams across the organisation.
Our hiring process - a recruitment journey built around you
We want every candidate to feel supported, informed and confident throughout the process.
Step 1: Apply
- Choose a role that matches your experience or interests
- Tailor your CV and tell us why you're a great fit
- If you need adjustments, just ask – we’re happy to support you
Step 2: Interview
- You may start with a Teams chat or video assessment
- Then come to a face-to-face interview with a consistent panel
- You might also be asked to complete a task or presentation – we’ll give you notice
Step 3: Assessment centres (for apprentices and graduates)
- Join us for a group session focused on teamwork, problem-solving and learning more about us
Adjustments - We’ll make reasonable adjustments to help you shine – whether that’s extra time, a different format, or a specific interview time.
Right to work - If invited, you’ll need to bring original proof of your right to work in the UK.
Feedback - We’ll always let you know the outcome of your application or interview as soon as we can.